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IT Service Management (ITSM) & Automation

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers, a term that API has mastered in its delivery of specialty technology solutions.

Technology contains many different areas like security, compliance, availability and so on, but its fundamental area is always around capacity and automation. So, what will happen if we strategically combine the management mechanism of IT with its most fundamental area? What will happen if we are able to connect capacity predictions or analyzed capacity demand, or exported capacity modelling as feedback to the ITSM area? The result will be a dramatic improvement of the quality and effectiveness of ITSM.

Benefits of ITSM & Automation

  • Risk avoidance
  • Problem Management
  • Service Level Agreement (SLA) Management
  • Release Management: Ensure efficient capacity is available for software releases)
  • Change Management:Capacity assessment before each Change Advisory Board process would save each business from unnecessary costs and outages.
  • Service Continuity Management
  • Availability Management
  • Performance Management

We now live in the integration era, where various areas of technology are interacting with each other and IT Service Management (ITSM) and Automation cannot be an exception nor excluded in full service technology solution planning. Capacity planning is following other areas of IT like compliance, security, IoT and others, interacting with ITSM by extending the boundaries of IT management in a more effective way, simultaneously eliminating risks & waste avoidance while increasing operational efficiencies.

Why ITSM & Automation

The problems and challenges associated with knowing data is streaming throughout the world 24 hours a day, 7 days a week with the advent of the Internet of Things (IoT) creates vast amounts of data volume, bringing capacity to its limits. It’s important to pre-plan and ensure your infrastructure, information and client data is always secure.

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